Customer Service Dispatcher – Amazon Store
August 30, 2025
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Line of Business: RMCAbout UsHeidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.What You'll Be Doing
Coordinate and schedule concrete deliveries to meet customer needs and optimize fleet operations
Serve as the primary point of contact for customers, drivers, and plant personnel to ensure smooth delivery execution
Monitor delivery progress in real time and proactively adjust schedules to maintain service quality
Use dispatching software and communication tools to manage orders and logistics efficiently
Document delivery details, customer interactions, and any service issues with accuracy and professionalism
What Are We Looking For
Exceptional communication and customer service skills in a fast-paced environment
Strong ability to multitask, prioritize, and resolve issues under pressure
Familiarity with dispatching systems and basic computer applications (e.g., Microsoft Office)
A proactive, safety-conscious mindset with a commitment to operational excellence
Team player with a positive attitude and a focus on delivering outstanding service
Work EnvironmentThis role is based in a dispatch office setting with frequent communication via phone, radio, and computer systems. It requires attention to detail, adaptability to changing schedules, and collaboration with both internal teams and external customers.What We Offer
Competitive base salary ($22-$26/ hour starting wage), 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Highly competitive benefits programs, including:
Medical, Dental, and Vision along with Prescription Drug Benefits
Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
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