Customer Service Coordinator / Finance / Customer Service #8953
About Us The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships. Perks and Benefits • Free city-paid employee health coverage, additional for spouse or family • City Employee Health & Wellness Center for healthcare services • 5 weeks Paid Time Off (sick & vacation) • 11 paid holidays • Pension plan • City-paid life and long-term disability insurance • Optional Vision and Dental Plans • Tuition reimbursement • Gym membership reimbursement • And much more! Qualifications • High school diploma/GED. • Three (3) years of experience in utilities customer service, and/or billing. Key Responsibilities • Oversees and coordinates the daily customer and field service functions for water, sewer, and irrigation accounts. Customer Service functions are performed daily and include reviewing workflow, email, staffing, and ensuring timely completion of related tasks. • Responds to customer concerns by promptly and professionally addressing inquiries, complaints, and concerns through various communications channels, including phone, email, and in-person interactions. • Coordinates with other staff to ensure timely handling of issues requiring Field Service support. This includes new, delinquent, and closed accounts. • Implements operational techniques, proper policy, and procedures, and any other related requirements to maximize operating efficiency of staff. Ensures compliance with applicable Ordinances, Financial Services Policies and Procedures, Administrative Regulations, and Standard Operating Procedures (SOP). • Provides technical support to staff as it relates to customer service and field service functions. Coordinates the efficient utilization of customer contact center artificial intelligence systems. Looked upon as a subject matter expert for related software and applications. Please review the full job description by clicking on the link below. To apply for this position, click on the “Apply” button located in the top right corner of the job description window. Customer Service Coordinator Job Description An Equal Opportunity Employer and Drug-Free Workplace Apply tot his job