Customer Service - Contact Center

Bryant & Stratton College is a career-focused, private, nonprofit college established in 1854. They are seeking a Contact Center Representative to support college-wide enrollment efforts by providing recruitment-related call support to prospective students in a fast-paced, team environment. Responsibilities Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer Meet or exceed established phone and conversion goals for each session/semester, including Close % Capture and record lead/marketing data across multiple systems both timely and accurately Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process Provide students and inbound callers with a world-class student experience by effectively managing time Skills High school diploma or equivalent Previous customer service or sales experience Internet savvy with knowledge of Microsoft Office product, including Outlook High degree of phone etiquette, problem solving, and ability to build rapport Telephone skills Verbal and written communication skills Listening skills Problem analysis and problem solving Customer service orientation Organizational skills Goal oriented Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience Associate's degree or higher Previous call center and sales experience Benefits Medical/dental/vision insurance Generous paid time off 401(k) Company-paid college tuition for associates and their families Company Overview Unlock your potential at Bryant & Stratton College: A career-focused, private, nonprofit college built differently to serve the needs of students, alumni, employers, and the community. It was founded in 1854, and is headquartered in Akron, Ohio, USA, with a workforce of 1001-5000 employees. Its website is