Customer Service Consultant - Aetna Answer Team: Delivering Exceptional Client Experiences in a Fully Remote Environment
Join the CVS Health Team: Transforming Healthcare with Heart
At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. This purpose is at the core of everything we do, guiding our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. We're seeking a results-driven Customer Service Consultant to join our Aetna Answer Team, working in a fully remote environment. As a key member of our team, you'll have the opportunity to make a meaningful impact on the lives of our clients, delivering exceptional service and support.
Position Summary
As a Customer Service Consultant on our Aetna Answer Team, you'll serve as a single point of contact for client-facing inquiries, responding to a wide range of service requests and issues. This includes enrollment and billing, commissions, technical support, install/group administration, and other routine customer service inquiries. Your goal will be to deliver first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on the initial phone call, letter, or email from the client.
Key Responsibilities:
Respond to client service requests and issues, including enrollment and billing, commissions, technical support, and install/group administration
Deliver first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues
Utilize process improvement and root-cause analysis methodologies to drive efficiency and effectiveness
Develop technical acumen to effectively address client inquiries and issues
Provide exceptional customer service, ensuring a positive client experience
Collaborate with internal stakeholders to resolve complex issues and drive solutions
Requirements and Qualifications
Essential Qualifications:
High School Diploma or GED equivalent required
Prior call center experience
Strong client-facing orientation
Demonstrated exceptional customer service skills
Demonstrated problem-solving skills
Capability to develop technical acumen
Preferred Qualifications:
Experience in use of process improvement and root-cause analysis methodologies
Relevant experience in the healthcare or insurance industry
What We Offer
Competitive Compensation and Benefits:
We offer a competitive salary range of $17.00 - $31.30 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a comprehensive benefits package, including:
Medical, dental, and vision benefits
401(k) retirement savings plan and Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long-term disability benefits
Paid Time Off (PTO) or vacation pay
Paid holidays throughout the calendar year
Well-being programs and education assistance
Free development courses and a CVS store discount
Work Environment and Culture:
As a fully remote role, you'll have the flexibility to work from anywhere, at any time. Our company culture is built on a foundation of heart, with a focus on:
Empowering employees to make a difference
Collaborating to drive solutions and innovation
Delivering exceptional client experiences
Embracing diversity, equity, and inclusion
Career Growth Opportunities and Learning Benefits
At CVS Health, we're committed to the growth and development of our employees. As a Customer Service Consultant, you'll have access to:
Free development courses and training programs
Opportunities for career advancement and growth
Mentorship and coaching from experienced professionals
Recognition programs and rewards for outstanding performance
Why Join Our Team?
If you're passionate about delivering exceptional client experiences and making a meaningful impact on the lives of others, we want to hear from you. As a member of our team, you'll be part of a dynamic and innovative organization that's transforming the healthcare industry. Apply today to join our team and start your journey with CVS Health!
Don't miss this opportunity to grow your career and make a difference. Apply now to become a Customer Service Consultant on our Aetna Answer Team!
Apply Now
At CVS Health, we're driven by a singular purpose: Bringing our heart to every moment of your health. This purpose is at the core of everything we do, guiding our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. We're seeking a results-driven Customer Service Consultant to join our Aetna Answer Team, working in a fully remote environment. As a key member of our team, you'll have the opportunity to make a meaningful impact on the lives of our clients, delivering exceptional service and support.
Position Summary
As a Customer Service Consultant on our Aetna Answer Team, you'll serve as a single point of contact for client-facing inquiries, responding to a wide range of service requests and issues. This includes enrollment and billing, commissions, technical support, install/group administration, and other routine customer service inquiries. Your goal will be to deliver first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues based on the initial phone call, letter, or email from the client.
Key Responsibilities:
Respond to client service requests and issues, including enrollment and billing, commissions, technical support, and install/group administration
Deliver first-call resolution for 90-95% of inquiries, accurately identifying, researching, and resolving issues
Utilize process improvement and root-cause analysis methodologies to drive efficiency and effectiveness
Develop technical acumen to effectively address client inquiries and issues
Provide exceptional customer service, ensuring a positive client experience
Collaborate with internal stakeholders to resolve complex issues and drive solutions
Requirements and Qualifications
Essential Qualifications:
High School Diploma or GED equivalent required
Prior call center experience
Strong client-facing orientation
Demonstrated exceptional customer service skills
Demonstrated problem-solving skills
Capability to develop technical acumen
Preferred Qualifications:
Experience in use of process improvement and root-cause analysis methodologies
Relevant experience in the healthcare or insurance industry
What We Offer
Competitive Compensation and Benefits:
We offer a competitive salary range of $17.00 - $31.30 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a comprehensive benefits package, including:
Medical, dental, and vision benefits
401(k) retirement savings plan and Employee Stock Purchase Plan
Fully-paid term life insurance plan
Short-term and long-term disability benefits
Paid Time Off (PTO) or vacation pay
Paid holidays throughout the calendar year
Well-being programs and education assistance
Free development courses and a CVS store discount
Work Environment and Culture:
As a fully remote role, you'll have the flexibility to work from anywhere, at any time. Our company culture is built on a foundation of heart, with a focus on:
Empowering employees to make a difference
Collaborating to drive solutions and innovation
Delivering exceptional client experiences
Embracing diversity, equity, and inclusion
Career Growth Opportunities and Learning Benefits
At CVS Health, we're committed to the growth and development of our employees. As a Customer Service Consultant, you'll have access to:
Free development courses and training programs
Opportunities for career advancement and growth
Mentorship and coaching from experienced professionals
Recognition programs and rewards for outstanding performance
Why Join Our Team?
If you're passionate about delivering exceptional client experiences and making a meaningful impact on the lives of others, we want to hear from you. As a member of our team, you'll be part of a dynamic and innovative organization that's transforming the healthcare industry. Apply today to join our team and start your journey with CVS Health!
Don't miss this opportunity to grow your career and make a difference. Apply now to become a Customer Service Consultant on our Aetna Answer Team!
Apply Now