Customer Service - Athens
About the position
The Customer Service Representative at Wayfair plays a vital role in delivering exceptional customer experiences by assisting customers with post-order issues such as shipping inquiries, returns, and replacements. This in-office position requires a commitment to reliability and the ability to handle a high volume of customer interactions while maintaining a professional demeanor. Representatives are empowered to provide personalized solutions without relying on scripts, fostering genuine human connections with customers.
Responsibilities
• Demonstrate reliability by maintaining attendance and punctuality for full shifts.
,
• Handle a high volume of contacts, managing approximately 50-60 phone calls per shift in a fast-paced environment.
,
• Meet high performance metrics for customer satisfaction and service efficiency.
,
• Engage professionally with customers through inbound calls, chats, and emails, addressing various topics such as returns and order status.
,
• Listen actively to understand customer concerns and provide empathetic responses.
,
• De-escalate customer concerns using conflict management skills while maintaining professionalism.
,
• Problem-solve by providing tailored solutions to customer issues without relying on pre-populated scripts.
,
• Be tech-savvy and multitask effectively across multiple tools and screens to assist customers efficiently.
,
• Identify and escalate systemic issues to improve customer service processes.
Requirements
• Must be 18 years of age or older.
,
• High School Diploma, GED, or equivalent required.
,
• Ability to read, write, and understand both Spanish and English.
,
• Familiarity with Windows Operating Systems or equivalent is necessary.
,
• Completion of mandatory training is required without exceptions.
Nice-to-haves
• Experience in a customer service role is preferred but not mandatory.
,
• Familiarity with e-commerce platforms or retail environments is a plus.
Benefits
• Health, Vision, and Dental Insurances starting on Day 1.
,
• 401(k) with company match up to 4%.
,
• Paid Time Off (PTO) accruing immediately.
,
• 7 Paid Federal Holidays and 1 Floating Holiday.
,
• Paid/Unpaid Parental Leave options available.
,
• Eligible Tuition Reimbursement up to $5,250.
,
• Wayfair Employee Discount.
,
• Volunteer Day for Community Service (Paid Day Off).
Apply Now
The Customer Service Representative at Wayfair plays a vital role in delivering exceptional customer experiences by assisting customers with post-order issues such as shipping inquiries, returns, and replacements. This in-office position requires a commitment to reliability and the ability to handle a high volume of customer interactions while maintaining a professional demeanor. Representatives are empowered to provide personalized solutions without relying on scripts, fostering genuine human connections with customers.
Responsibilities
• Demonstrate reliability by maintaining attendance and punctuality for full shifts.
,
• Handle a high volume of contacts, managing approximately 50-60 phone calls per shift in a fast-paced environment.
,
• Meet high performance metrics for customer satisfaction and service efficiency.
,
• Engage professionally with customers through inbound calls, chats, and emails, addressing various topics such as returns and order status.
,
• Listen actively to understand customer concerns and provide empathetic responses.
,
• De-escalate customer concerns using conflict management skills while maintaining professionalism.
,
• Problem-solve by providing tailored solutions to customer issues without relying on pre-populated scripts.
,
• Be tech-savvy and multitask effectively across multiple tools and screens to assist customers efficiently.
,
• Identify and escalate systemic issues to improve customer service processes.
Requirements
• Must be 18 years of age or older.
,
• High School Diploma, GED, or equivalent required.
,
• Ability to read, write, and understand both Spanish and English.
,
• Familiarity with Windows Operating Systems or equivalent is necessary.
,
• Completion of mandatory training is required without exceptions.
Nice-to-haves
• Experience in a customer service role is preferred but not mandatory.
,
• Familiarity with e-commerce platforms or retail environments is a plus.
Benefits
• Health, Vision, and Dental Insurances starting on Day 1.
,
• 401(k) with company match up to 4%.
,
• Paid Time Off (PTO) accruing immediately.
,
• 7 Paid Federal Holidays and 1 Floating Holiday.
,
• Paid/Unpaid Parental Leave options available.
,
• Eligible Tuition Reimbursement up to $5,250.
,
• Wayfair Employee Discount.
,
• Volunteer Day for Community Service (Paid Day Off).
Apply Now