Special Loans Administrator l -HELOC Phones

Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Special Loans Administrator I will handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines. Responsibilities Accurate and timely input and processing of various loans Responsible for reviewing and preparing documentation Promptly and professionally respond to inquiries via incoming and outgoing calls Direct Proxy emails and incoming mail to the appropriate party Verify and QC tasks performed by colleagues Prepare and distribute daily, weekly, monthly internal reports as required Monitor and apply Suspense funds Handle escalated issues and serve as a resource for questions/issues from junior staff Correspond with investor/client to determine new payment factors Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products Correspond with homeowners Correspond with outside vendors to obtain needed documentation Always present a positive and professional demeanor Maintain and increase knowledge, as applicable, of current practices, procedures, and policies Help maintain proper accounting of GL accounts Participate in department audit program Maintain performance standards Support management in defining and developing procedures for new products Review regulatory guidelines and determine appropriate action Handle incoming and outgoing calls to assist borrowers and clients Performs reviews of loan documents and disclosures needed to evaluate borrower requests Reviews and responds to emails received in processing email proxies as assigned Reviews and processes documents and requests received via hardcopy mail as assigned Reviews and references servicing, and compliance guidelines as needed to process borrower requests Perform peer reviews of fellow team members to ensure quality of processing Successfully complete annual regulatory compliance training Performs other related duties as assigned Skills 1-3 years of mortgage servicing experience is helpful but not required Experience working for either a Financial Institution, Bank or Mortgage company is a plus Customer service experience, a plus Microsoft Office (Excel, Word, and Outlook) Strong communication, interpersonal, and organizational skills High math aptitude Must be able to work in a very fast-paced environment Possess critical thinking skills High School Diploma Some college experience is preferred Benefits Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 401 (K) Plan with company match Paid Vacation, Sick, Personal and Holidays Company Overview Dovenmuehle Mortgage, Inc. It was founded in 1844, and is headquartered in Lake Zurich, Illinois, USA, with a workforce of 1001-5000 employees. Its website is