Customer Service Associate

Job Description WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology. • Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat • Handling all incoming customer queries and questions • Resolving customer complaints • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information • Providing quotations and checking product availability • Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records • Tracking inventory levels to ensure that orders are filled accurately and efficiently • Communicating with customers about order status and shipping details as required • Answering questions about order status, shipment schedules, and product information to help resolve customer concerns • Accounts receivable Requirements • 2+ years of previous customer service experience and order processing • Friendly and welcoming manner with clients and other members of the customer service team • Familiarity with customer-relationship management (CRM) software programs • Strong command of written and verbal English • Excellent organizational and multitasking skills • Ability to maintain a calm and polite manner in stressful situations • Willingness to cooperate with customers and management to resolve any issues that may arise • attention to details Benefits • Health insurance • Paid time off • Dental insurance • 401(k) • Vision insurance • Flexible schedule • Tuition reimbursement • Life insurance • Employee discount • Parental leave Apply tot his job