Customer Service Agent - English Speaker (Part-Time / Night Shift) – Indeed Jobs US
September 13, 2025
What you’ll be doing?
Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
Keep customer records updated with reasons for solutions provided, and any other relevant information to support our customers and maintain service quality.
Foster positive interactions in all communications, making sure customers feel understood and supported.
Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
Offer feedback and insights on areas that may lead to a poor customer experience.
Embody the values of the client and CPM, ensuring these are reflected in your daily work.
What skills & experience you’ll bring to us?
Fluent English: You have a high and fluent English (C2 level), both written and spoken.
Customer-First Mindset: You love helping people and solving pro
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