**Customer Service - Aetna Answer Team Consultant at arenaflex**

**Transforming the Culture of Healthcare Delivery: Join arenaflex as a Customer Service - Aetna Answer Team Consultant** Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their healthcare needs? Do you thrive in a fast-paced environment and are committed to providing high-quality service to clients? If so, we invite you to join arenaflex as a Customer Service - Aetna Answer Team Consultant. **About arenaflex** arenaflex is a leading healthcare company dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about delivering human-centric healthcare solutions that meet the unique needs of our clients. As a Customer Service - Aetna Answer Team Consultant, you will be part of a dynamic team that is committed to excellence and customer satisfaction. **Job Summary** As a Customer Service - Aetna Answer Team Consultant, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails. **Responsibilities** * Respond to client service requests and issues in a call center environment * Deliver first-call resolution for 90-95% of inquiries * Accurately identify, research, and resolve issues based on initial client communication * Provide support for enrollment and billing inquiries, commissions, technical support, and group administration * Demonstrate exceptional customer service skills in all interactions with clients * Utilize problem-solving skills to address and resolve client concerns effectively * Develop technical acumen to resolve more complex issues that may arise * Collaborate with team members to achieve shared goals and objectives * Participate in ongoing training and development to enhance skills and knowledge **Requirements** * High School Diploma or GED equivalent required * Prior call center experience is required * Experience in process improvement and root-cause analysis methodologies preferred * Capability to develop technical acumen is necessary * Strong client-facing orientation is essential * Demonstrated exceptional customer service skills are required * Demonstrated problem-solving skills are necessary * Ability to work in a fast-paced environment and adapt to changing priorities * Strong communication and interpersonal skills * Ability to work effectively in a team environment **Nice-to-Haves** * Experience working in the healthcare industry * Knowledge of healthcare regulations and compliance * Experience with CRM software and other customer service tools * Certification in customer service or a related field **Benefits** * Competitive salary * Medical insurance coverage * Dental insurance coverage * Vision insurance coverage * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance * Short-term and long-term disability benefits * Well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) * Paid holidays throughout the calendar year **Why Join arenaflex?** * Opportunity to make a meaningful impact in the lives of individuals seeking assistance with their healthcare needs * Collaborative and dynamic work environment * Ongoing training and development to enhance skills and knowledge * Competitive salary and benefits package * Opportunity to work with a leading healthcare company dedicated to transforming the culture of healthcare delivery **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their healthcare needs, we invite you to apply for the Customer Service - Aetna Answer Team Consultant position at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job