**Customer Operations Lead – Scaling Support Systems at blithequark**

Are you a systems thinker with a passion for operations and a drive to make things better? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for a Customer Operations Lead to join our team at blithequark, a cutting-edge AI startup revolutionizing the future of work. **About blithequark** At blithequark, we're on a mission to build a system that lets a single human manage 100x more work, done by both AI and people. We're not just building software – we're redefining how work gets done. With a strong focus on operational excellence, we're uniquely positioned to integrate all systems seamlessly and unlock an order-of-magnitude boost in productivity. **About the Role** As a Customer Operations Lead, you'll play a critical role in scaling and improving our support engine. You'll handle day-to-day execution, including coverage, ticket routing, team performance, and more. But that's not all – you'll also own the systems that make support run, including macros, workflows, QA reviews, onboarding, training, and more. This is a great fit if you're a high-agency, problem-solver who loves fixing broken things and wants to run a core function at a fast-moving startup. **Responsibilities** * Run the daily operations of the support team, including workload balancing, shift coverage, and on-call rotations * Manage KPIs, flag issues, and drive performance improvements * Build and maintain SOPs, macros, and internal tools to boost consistency and speed * Help lead weekly QA and feedback loops with support reps * Analyze performance trends and propose process or tooling fixes * Own the upkeep of the internal knowledge base and training resources * Design and maintain dashboards to monitor support performance in real time * Audit workflows regularly to eliminate bottlenecks and reduce manual work * Coordinate with engineering and product to resolve high-priority bugs and edge cases * Triage escalations and communicate cross-functionally to ensure timely resolutions * Improve how we use AI in support, including LLM agent workflows and QA tooling * Help manage vendor tools (e.g. Intercom, Front, Zendesk) and optimize usage and cost * Partner with recruiting and CX leadership to forecast team growth and capacity * Assist with onboarding and ongoing training of new support hires **What We're Looking For** * Strong systems thinking and ops instincts * Extremely organized with great attention to detail * Can own ambiguous problems and drive them to done * Sharp communicator – clear in writing, fast on Slack * Fast learner and very comfortable with new tools * Bonus: background in support, biz ops, consulting, or process-heavy roles * Bonus: experience with Zendesk, Intercom, Notion, Retool, Jira * Bonus: SQL and Sheets fluency (not required) * No ego. High ownership. Ready to do what it takes. **Why This Role?** * You'll be trusted with real ownership from day one * You'll get exposure to AI systems, ops workflows, and fast decision cycles * You'll help build the internal systems that power a scaling startup * You'll work closely with product, eng, and exec teams **What We Offer** * Competitive base salary ($70k-$125k) and equity compensation * Opportunity to work with top talent and learn fast * Collaborative and dynamic work environment * Flexible remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Generous PTO policy * Access to cutting-edge AI technology and tools * Professional development opportunities and training resources **About Our Team** At blithequark, we're a diverse and inclusive team of innovators, thinkers, and doers. We're committed to creating a workplace where everyone is treated with respect and given equal opportunities. We welcome and encourage all qualified candidates to apply for our job openings. **How to Apply** If you're a motivated and detail-oriented individual with a passion for operations and a drive to make things better, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications. **Helpful Links:** * How blithequark Operates: [link] * blithequark Company Culture: [link] * blithequark Website: [link] Apply for this job