Customer Operations Lead

Customer Operations Lead is responsible for service delivery, technical presentations, and consultative support to global accounts in the Hospitality industry. Must have in-depth knowledge of the industry, technologies, and customer satisfaction methodologies.RequirementsService Delivery responsibilities for selected major global accountPerform in-depth and high-level technical presentations for customers, partners, and prospectsProvide consultative support to other COL's in other areas of the businessMentor other COL's in the assigned territoryProactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organisationsWork closely with the ESSM to ensure overall global framework & customer strategy is maintainedYield maximum product and services revenue from each account while driving customer satisfactionStrong project management leadership and resource tracking techniquesExcellent customer facing written and verbal communication, listening, negotiation and presentation skillsTechnical knowledge and consultative skills that are above reproachAbility to understand complex technical and the ability to solve the problem or solicit the required resourcesAbility to train other members of the team and act as a mentor as requiredAbility to lead and collaborate with specialised cross-functional team, assign tasks and provide direction with little to no supervisionDemonstrated ability to implement, drive and track projectsBenefitsGood benefits, but not specifiedOriginally posted on Himalayas

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