Customer Operations Associate

Outset is a company that has revolutionized research through AI-powered user interviews. As a Customer Operations Associate, you will collaborate with Customer Success Managers and engineering teams to ensure customer success and optimize their research experience. Responsibilities Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution Contribute to product knowledge by building and maintaining help center content and improving internal documentation Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team Develop process and systems to optimize our internal workflows, including incorporation of automation and AI Skills Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.) Excellent communication skills, with experience adapting communication to relevant audiences A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership Experience developing strong product expertise and/or technical expertise Strong organizational skills and experience managing multiple priorities or workstreams in parallel Benefits Daily collaboration with founders, shaping the core product vision. Exposure to and collaboration with design and research leaders at top global brands. Competitive cash and equity compensation. Company Overview Outset provides an AI-moderated research platform that helps research teams analyze and share qualitative and quantitative studies. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is