Customer Onboarding Specialist
As an Onboarding Specialist for Fleetio’s Onboarding Services team, your job is to ensure our customers fully adopt our fleet management and maintenance software platform. You’ll achieve this by establishing a strong rapport with key stakeholders and executing a process-driven onboarding experience. You’ll work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, import their data, and roll out the product to their users.In this role, you’ll manage a portfolio of onboarding projects representing a diverse set of customer industries and geographies. In addition, you’ll work with and be supported by several other Fleetio teams and integration partners as you lead our customers through their onboarding journey. We’re looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology to develop more successful habits. A little about us… Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!More about our team and company:
Watch our culture videos: https://fleet.io/culture
Fleetio overview video: https://www.youtube.com/watch'v=IlvIbwZT3oU
Our careers page: https://www.fleetio.com/careers
Your Impact
Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
Track tasks against a schedule, execute onboarding efforts, and coordinate with internal staff to ensure milestones are met on a timely basis
Measure and track customer onboarding outcomes
Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
Become a trusted resource for software and productivity trends in the fleet management domain
Your Experience
At least 3 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation)
Experience working with our tools — Project Management tool (Gainsight), CRM systems (Salesforce), online project management tools (Asana) and internal communication tool (Slack)
Strong Excel skills + comfortable manipulating and importing large amounts of data
Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough all while managing your time appropriately
Strong team player, but also a self-starter who can work autonomously
Empathetic – you want to help and serve our customers to become natural Fleetio evangelists
You are passionate about organization and can adhere to and improve organizational systems. If there’s a way to reduce redundant work, you’re on it
Comfortable with change, experimenting, and trying new ideas
Benefits
100% dental/health coverage (50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO – 4 weeks
12 company holidays + 2 floating holidays
Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
FSA & HSA options
Short and long term disability (short term 100% paid)
Community service funds
Professional development funds
Wellbeing fund – $150 quarterly
Business expense stipend- $125 quarterly
Mac laptop + new hire equipment stipend
Monthly catered lunches
Fully stocked kitchen with tons of drinks & snacks
Remote working friendly since 2012 #LI-REMOTE
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.
Apply Now
Watch our culture videos: https://fleet.io/culture
Fleetio overview video: https://www.youtube.com/watch'v=IlvIbwZT3oU
Our careers page: https://www.fleetio.com/careers
Your Impact
Work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
Track tasks against a schedule, execute onboarding efforts, and coordinate with internal staff to ensure milestones are met on a timely basis
Measure and track customer onboarding outcomes
Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
Become a trusted resource for software and productivity trends in the fleet management domain
Your Experience
At least 3 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation)
Experience working with our tools — Project Management tool (Gainsight), CRM systems (Salesforce), online project management tools (Asana) and internal communication tool (Slack)
Strong Excel skills + comfortable manipulating and importing large amounts of data
Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough all while managing your time appropriately
Strong team player, but also a self-starter who can work autonomously
Empathetic – you want to help and serve our customers to become natural Fleetio evangelists
You are passionate about organization and can adhere to and improve organizational systems. If there’s a way to reduce redundant work, you’re on it
Comfortable with change, experimenting, and trying new ideas
Benefits
100% dental/health coverage (50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO – 4 weeks
12 company holidays + 2 floating holidays
Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
FSA & HSA options
Short and long term disability (short term 100% paid)
Community service funds
Professional development funds
Wellbeing fund – $150 quarterly
Business expense stipend- $125 quarterly
Mac laptop + new hire equipment stipend
Monthly catered lunches
Fully stocked kitchen with tons of drinks & snacks
Remote working friendly since 2012 #LI-REMOTE
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.
Apply Now