Customer Insights Analyst

Job Description: • Assist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms • Support delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights • Deeply support our customers’ use of Arcadia’s analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clients • Collaborate with Product Managers, Analysts, and Data Scientists across teams • Create high value analytics and reporting for Arcadia customers • Provide direct support to clients with technical and healthcare subject matter expertise and coaching, especially on customer-authored dashboards and reports • Maintain clear documentation that helps drive decision making forward • Provide support and coverage to teammates on multiple complex projects using SQL and dashboarding expertise • Bring thought leadership to the creation of analytics products • Become a subject matter expert on Arcadia’s dashboard self-authoring product and manage multiple customer projects Requirements: • 2+ years of healthcare analytics experience • Passion and patience for documentation and hands-on client support • Comfortable speaking with clients about their objectives and translating those into deliverables • Experience analyzing healthcare data • Experience with project planning and timeline management on complex analytic projects • Ability to query and manipulate relational databases with SQL • Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI • Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving • (Preferred) Experience working at or with government agencies, behavioral healthcare providers, health plans • (Preferred) A passion for communicating data through clear and compelling visual design • (Preferred) Experience hands-on coaching on technical tools in a virtual environment • (Preferred) Experience with healthcare quality measure specifications and claims data • (Preferred) Experience with the AWS platform • (Preferred) Advanced SQL skills with version control (Github), and DBT • (Preferred) Experience using collaboration tools such as Jira and Confluence Benefits: • Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale • Analyze large data sets on Arcadia’s custom data model built by analysts for analysts • Create value add IP, including predictive models, and quickly distribute it to Arcadia customers • Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity • A collaborative team with decades of collective experience in population health and data science • Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care, and how • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Be a member of the Arcadian and Barkadian Community • Competitive compensation and amazing benefits including FTO Apply tot his job