Customer Insights Analyst
About the position Responsibilities • Continuously monitoring restaurant customer attitudes, behaviors, and needs through quantitative and qualitative research • Designing and executing customer surveys on a regular cadence to answer key business questions • Crafting interview guides and facilitating conversations with customers • Synthesizing data and feedback into clear, compelling insights and stories that influence strategy and execution • Monitoring trends and secondary data from industry reports and news sources • Maintaining an organized collection of data and insights across research efforts, tracking how perceptions and priorities change over time • Working closely with a cross functional team of information designers and business analysts to create dashboards, reports, and presentations that bring customer voices and trends to life for executive audiences • Collaborating with teams and leveraging expertise across Relish functional areas (innovation, ventures, investments) Requirements • A bachelor's degree or foreign equivalent degree • 2-4 years of experience in quantitative and qualitative customer research, market insights, or consumer analytics (cross-industry consulting experience preferred) • Expertise in designing, executing, and analyzing customer surveys that inform business strategy • Proficiency with tools such as Qualtrics, SurveyMonkey, Excel, Tableau, or similar analytics platforms • Ability to frame problems and present results to an executive level audience • Strong storytelling and communication skills — ability to distill complex data into clear, actionable insights • Comfort with ambiguity and ability to thrive in a self-directed culture • Openness to learn from diverse perspectives and collaborate on multidisciplinary teams • Motivation to solve end-user challenges, meet stakeholder needs, and deliver on business goals • Desire to work on a lot of different types and sizes of projects • Aspiration to work in a startup environment where we move fast • Willingness to ask questions • A learner mindset – you are always interested in expanding your knowledge and perspective Apply tot his job