Customer Fulfillment Manager
Job Description Summary
As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.
Job Description
Roles and Responsibilities
Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
Manage project controls for outages within assigned customer base
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for the distribution and collection of Customer Feedback surveys
Update and maintain input in GE’s OneSteam ERP system
Support CSM as needed in customer communication, outage closeout and customer relationship deliverables
Required Qualifications
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Desired Characteristics
Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills
**You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada.**
For candidates applying to a Canadian-based position, the pay range for this position is between $97,800 and $146,700 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: Discretionary annual bonus.
This posting is for an existing vacancy.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.
Job Description
Roles and Responsibilities
Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
Manage project controls for outages within assigned customer base
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for the distribution and collection of Customer Feedback surveys
Update and maintain input in GE’s OneSteam ERP system
Support CSM as needed in customer communication, outage closeout and customer relationship deliverables
Required Qualifications
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Desired Characteristics
Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills
**You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada.**
For candidates applying to a Canadian-based position, the pay range for this position is between $97,800 and $146,700 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: Discretionary annual bonus.
This posting is for an existing vacancy.
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position