Customer Experience Representative
About the position
The Customer Experience Representative (CXR) at National Car Rental and Alamo Rent A Car is responsible for providing superior customer service and facilitating the rental process. This role involves engaging with customers in a friendly manner, ensuring efficient transactions, and offering company-approved services and products to enhance the customer experience. The position is crucial for maintaining customer satisfaction and operational efficiency in a fast-paced environment.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
,
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
,
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
,
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
,
Place outgoing calls for callback management and miscellaneous calls as assigned
,
Assist to assess the condition of rental vehicles upon return
,
Notify Management of any known customer problems
,
Notify Management of any known vehicle problems and any required vehicle maintenance
,
Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
Requirements
Must be at least 18 years old
,
High School Diploma or G.E.D. required
,
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
,
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
,
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Nice-to-haves
Benefits
Competitive starting pay
,
Performance-based promotions
,
On-the-job training and development opportunities
Apply Now
The Customer Experience Representative (CXR) at National Car Rental and Alamo Rent A Car is responsible for providing superior customer service and facilitating the rental process. This role involves engaging with customers in a friendly manner, ensuring efficient transactions, and offering company-approved services and products to enhance the customer experience. The position is crucial for maintaining customer satisfaction and operational efficiency in a fast-paced environment.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
,
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
,
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
,
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
,
Place outgoing calls for callback management and miscellaneous calls as assigned
,
Assist to assess the condition of rental vehicles upon return
,
Notify Management of any known customer problems
,
Notify Management of any known vehicle problems and any required vehicle maintenance
,
Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
Requirements
Must be at least 18 years old
,
High School Diploma or G.E.D. required
,
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
,
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
,
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Nice-to-haves
Benefits
Competitive starting pay
,
Performance-based promotions
,
On-the-job training and development opportunities
Apply Now