Contact Center Representative
At Verisys we are passionate about improving peoples lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.
At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community patients, providers, payers and our countrys entitlement programs that cover the most vulnerable among us. In this position, youll have the opportunity to create and influence a proactive and positive culture as a part of a greater team one that celebrates successes and enjoys the journey along the way.
Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS... KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA
The shift for this position is 4/10's - Mon, Tues, Thurs, Fri with Wed off.
9:35am - 8:05est
Responsibilities:
Provide top notch customer service in a fast-paced environment
Educate and assist customers and health care providers with Verisys services and data
Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
Be able to make sound decisions while keeping the customer and company in mind
Ability to work independently while doing whats best for our customers
Involved in all aspects of customer service, including solving problems, answering questions
Ability to work with customers to ensure fantastic service
Pragmatically and effectively communicate to both internal and external customers
Respond promptly and efficiently to incoming requests
Requirements:
Ability to create and deliver the best customer experience possible
Excellent verbal and written communication skills
The ability to work in a fast-paced environment while being organized and using your time efficiently
Empathy to customer concerns and ability to display sincere desire to find a resolution
Ability to meet strict attendance guidelines
Excellent written and verbal communication skills
Ability to adjust between technical and functional to meet audience comprehension
Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
Uncompromised approach to meet/exceed requirements
Would love to see:
Experience in Healthcare or related industry
Call center experience
Bilingual Spanish/English
Awesome Benefits:
$17 per hour
Amazing medical, dental, and vision plans
Generous Paid Time Off
11 Company Paid Holidays per year
Short-Term and Long-term Disability & company paid Life Insurance
401(k) Plan with generous Company Match (100% vesting from day 1)
Tuition Reimbursement Program
Apply Now
At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community patients, providers, payers and our countrys entitlement programs that cover the most vulnerable among us. In this position, youll have the opportunity to create and influence a proactive and positive culture as a part of a greater team one that celebrates successes and enjoys the journey along the way.
Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS... KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA
The shift for this position is 4/10's - Mon, Tues, Thurs, Fri with Wed off.
9:35am - 8:05est
Responsibilities:
Provide top notch customer service in a fast-paced environment
Educate and assist customers and health care providers with Verisys services and data
Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
Be able to make sound decisions while keeping the customer and company in mind
Ability to work independently while doing whats best for our customers
Involved in all aspects of customer service, including solving problems, answering questions
Ability to work with customers to ensure fantastic service
Pragmatically and effectively communicate to both internal and external customers
Respond promptly and efficiently to incoming requests
Requirements:
Ability to create and deliver the best customer experience possible
Excellent verbal and written communication skills
The ability to work in a fast-paced environment while being organized and using your time efficiently
Empathy to customer concerns and ability to display sincere desire to find a resolution
Ability to meet strict attendance guidelines
Excellent written and verbal communication skills
Ability to adjust between technical and functional to meet audience comprehension
Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
Uncompromised approach to meet/exceed requirements
Would love to see:
Experience in Healthcare or related industry
Call center experience
Bilingual Spanish/English
Awesome Benefits:
$17 per hour
Amazing medical, dental, and vision plans
Generous Paid Time Off
11 Company Paid Holidays per year
Short-Term and Long-term Disability & company paid Life Insurance
401(k) Plan with generous Company Match (100% vesting from day 1)
Tuition Reimbursement Program
Apply Now