Customer Experience Agent (Overnight Shift)
Whatnot is the largest livestream shopping platform in North America and Europe, and we're building live commerce at a scale that's never been done in the West. We're looking for a Customer Experience Agent to join our remote team and help drive the best possible user experience through process improvement, order management, and problem solving.
Requirements
ā¢ 2+ years of Support experience handling email and/or chat services
ā¢ Weekend availability required
ā¢ Understanding of E-commerce and Marketplace operations
ā¢ Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
ā¢ Bachelor's degree or college experience preferred
ā¢ Previous start-up experience is a plus
Benefits
ā¢ Generous Time off Policy
ā¢ Health Insurance options including Medical, Dental, Vision
ā¢ Work From Home Support
ā¢ Home office setup allowance
ā¢ Monthly allowance for cell phone and internet
ā¢ Care Benefits
ā¢ Monthly allowance for wellness
ā¢ Annual allowance towards Childcare
ā¢ Lifetime benefit for family planning, such as adoption or fertility expenses
ā¢ Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
ā¢ Monthly allowance to dogfood the app
ā¢ Parental Leave
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Requirements
ā¢ 2+ years of Support experience handling email and/or chat services
ā¢ Weekend availability required
ā¢ Understanding of E-commerce and Marketplace operations
ā¢ Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
ā¢ Bachelor's degree or college experience preferred
ā¢ Previous start-up experience is a plus
Benefits
ā¢ Generous Time off Policy
ā¢ Health Insurance options including Medical, Dental, Vision
ā¢ Work From Home Support
ā¢ Home office setup allowance
ā¢ Monthly allowance for cell phone and internet
ā¢ Care Benefits
ā¢ Monthly allowance for wellness
ā¢ Annual allowance towards Childcare
ā¢ Lifetime benefit for family planning, such as adoption or fertility expenses
ā¢ Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
ā¢ Monthly allowance to dogfood the app
ā¢ Parental Leave
Apply tot his job
Apply To this Job