Customer Experience Agent (Overnight Shift)
Description: • Join the Future of Commerce with Whatnot! • Whatnot is the largest livestream shopping platform in North America and Europe. • Customer Experience team is responsible for driving the best possible user experience. • Interact with buyers and sellers ensuring a positive experience. • Resolve all customer issues regarding payments, orders, shipments and general questions. • Become an expert in Whatnot’s product, processes and systems. • Work with other departments to troubleshoot and resolve questions. • Seek out opportunities to eliminate repeat contacts and improve customer experience. Requirements: • Open to overnight shift from 8pm-5am PST • 2+ years of Support experience handling email and/or chat services. • Weekend availability required. • Understanding of E-commerce and Marketplace operations. • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. • Obsession with customers / being customer first / serving customers. • Proactive problem-solver and process-improver. • Knowledge of Collectibles is a plus. • Bachelor's degree or college experience preferred. • Previous start-up experience is a plus. Benefits: Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance on both food and wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. Apply tot his job