Customer Executive
2, DETAILS OF THE JOB: Job Role/ Title:Customer Executive/Sr. Customer ExecutiveLevel: M01/M02Business Unit: AnyFunction: SalesCountry:IndiaWork Location: AnyReporting Manager:ASMManager’s Manager:HOSMatrix Manager: Team Size: 8-10 No. of Direct Reportees: 8-10 offroll (PSR)3, KEY ACCOUNTABILITIES: Accountabilities Scope of work Sales VolumeTo achieve the monthly sales volume target as per Annual Operating Plan decided by the management. This will include the following:Volume target for the monthYAGO (Year Ago) for the monthAOP percentage growth for the month Distributor wise target for the monthMarket ExecutionEnsure all the Racks/Visi/Product placement against according to the market execution planManage stock levels to ensure continuous availability and regular rotation of products in the outletsEnsure maximum in-store visibility by continuously monitoring the stock placement in the assigned outletsOutlet Addition in the territoryTo ensure Urban hub and spokes additions as per the plan by regularly monitoring the following parameters:Key outlets additionsVisi placement New accounts openedDistributor HandlingReview & ensure distributor stock against norms by conducting Physical Verification Timely review Distributor systems & stock and resolve issues in the market (if any)Training & DevelopmentTraining PSRs to handle accounts independently by ensuring PSR training man-days are as per the planAlso monitoring PSR attrition New Initiatives 4, KEY INTERFACES External InterfacesInternal Interfaces Distributors, RetailersASM, HOS, PSR 5, EDUCATION & EXPERIENCE Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this Job.. Education Qualification (Highest) with Target Institute(s) Any Graduate/Post Graduate Desired Certifications: Experience Range: At least 1-5 yearsDesirable experience: Experience in Sales & Marketing (Preferably in FMCG sector) 6, SKILLS REQUIRED: SkillsDescription Proficiency Level (General Awareness; Working Knowledge; Functional Expert, Mastery)Functional Skills Proven experience as a Sales Executive or relevant roleAbility to understand opportunities in the market and act quickly on them.Ability to quickly grasp and adapt to the businessHigh Ability to implement strategies and conceptsFunctional ExpertBehavioralSkills Good Interpersonal SkillsGood Communication SkillsExcellent team management skillsSelf-motivated with a results-driven approachHigh level of confidence and strong focus on delivering results with high drive and energyExpert