Customer Engineer

About UsAt Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.Our MissionHelping companies reimagine how companies take care of their people.Our InvestorsWe are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.ArticlesFounder Story - Jaclyn ChenBenepass Raises $20MCandidate ResourcesBenepass | Candidate Resource PageBenepass Listed on Inc. Magazine's Best Workplaces of 2023TEAM & ROLEAs a Customer Engineer, you’ll work closely with our customers as well as our engineering and operations teams. You’ll build integrations, configure the core Benepass platform, and work on resolving technical challenges to make customers successful. Customer Engineers also build and maintain internal tools to empower our operations teams, and they are always looking for opportunities to automate internal processes. In this role you’ll gain a deep understanding of how our business works and how to use software as a force multiplier when time is of the essence. OUR STACKPython, SQL, Django, Django Rest Framework, Javascript, React, Tailwind CSS, React Native (plus a bit of Objective-C and Java when it’s called for), AWS, Docker.Customer engineers are mostly in Python and SQL.WHAT YOU’LL DO Technical Implementations: Understand customer needs and assist them with onboarding to Benepass, including troubleshooting and issue resolution.Product Expertise: Develop a deep understanding of Benepass' capabilities and assist customers in optimizing their deployment.Customization: Work closely with customers to customize solutions to meet their specific needs and requirements.Tool Building: Design and deploy tools both internally and externally to scale Benepass to the worlds largest companies.Escalation Handling: Handle and escalate technical issues as needed to ensure prompt resolution and customer satisfaction.ABOUT YOUYou're comfortable diving into the weeds.You have broad technical knowledge and a hunger to learn new topics quickly.You have exceptional communication skills and can communicate effectively to both technical and non-technical stakeholders.You thrive in fast-paced environments with a high degree of autonomy.REQUIREMENTS4+ years of proven track record of relevant experience.Have good working knowledge of Python, SQL, Javascript.Experienced in exploratory data analysis and cleaning .Be comfortable interacting w/ customers & diving into the weeds of our business.Be highly organized, with strong attention to detail.COMPENSATIONBase salary of $130,000 to $160,000 + equity.Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.What We Offer95% coverage of medical, dental, and visionFantastic benefits (of course ), including:$250 WFH setup$150/month cell phone + internet$100/month WellnessNo Meeting Wednesday!We offer several team onsites a yearFlexible PTOAt Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.

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