**Customer Engagement & Finance Specialist (Remote) – Unlocking Cash Flow and Building Relationships at blithequark**

Are you a problem-solver with a passion for communication and a knack for navigating complex bureaucratic systems? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for a talented Customer Engagement & Finance Specialist to join our team at blithequark. As a key member of our finance and customer success teams, you'll play a critical role in ensuring timely payment from our customers and building strong relationships with them. **About blithequark** blithequark is a profitable, founder-led SaaS company that powers secure file transfer and automation for over 4,000 brands you know and love. With a $35M+ business and a team of just 70 people, we've built a reputation for hiring smart, clear-thinking communicators who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally, and this role is a core part of that growth. **What You'll Actually Do** As a Customer Engagement & Finance Specialist at blithequark, you'll be responsible for troubleshooting payment issues, communicating with customers, logging and documenting CRM data, and coordinating with cross-functional teams. Your primary goal will be to ensure timely payment from our customers, while also building strong relationships with them. * **Troubleshoot Payment Issues**: Investigate why payments are missing, and find the real blocker and remove it. This could mean invoice confusion, missing paperwork, sales tax mismatches, vendor delays, or technical hiccups. * **Client Communication (Phone + Email)**: Pick up the phone and talk with customers about invoices and payments in a collaborative, solutions-focused way. Professional, empathetic, persistent – never heavy-handed. * **CRM Logging & Documentation**: Capture every call, email, and decision with clarity. Our finance, audit, and support teams depend on your records. No fluff, no gaps – just crisp documentation that anyone can follow at a glance. * **Cross-Department Coordination**: Work closely with Billing, Support, Sales, and Leadership. You won't solve everything alone – but you will keep issues moving through the right lanes so customers always feel supported. **What Success Looks Like** * Invoices are paid on time – or quickly recovered when delayed * Customers leave billing conversations feeling respected and supported * Cash keeps flowing, revenue stays predictable, and the business stays healthy * Teams across Finance, Sales, and Support trust your notes and depend on your follow-through **Who Thrives In This Role** * You communicate like it's your superpower – especially on the phone * You can detangle messy, bureaucratic problems without losing momentum * You stay positive and empathetic – even in tough conversations * You're disciplined about logging details and following through * You move quickly, think clearly, and keep your eye on the goal: timely payment **Where This Role Can Take You (Growth Path)** We don't sit on talent. Perform well here and doors open fast. Growth paths from this role include: * Customer Engagement Manager – Coaching and leading other customer-facing employees * Finance/Accounting Leadership – Driving process improvements, managing outcomes, even stepping into Controller-track work * Operations or Customer Success – Expanding into adjacent high-visibility, high-impact roles If you've got hunger and discipline, there's no ceiling. **What This Job Is Not** This isn't for you if: * You avoid phone calls and try to solve everything over email * You need to be reminded to follow up or log work * You freeze in fast-moving, ambiguous environments * You dislike feedback or take it personally We move fast, communicate clearly, and hold a high bar – for ourselves and each other. **Perks & Benefits** * 100% Paid Health, Dental & Vision (75% for family) * 401(k) with 4% Company Match * Equity Grants for Every Employee * Paid Parental Leave * 20 PTO Days + 11 Holidays + Full Company Winter Break * $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts * ✈️ Team Travel to NYC, Austin, San Diego, and More **Bottom Line** This role matters. Done well, it keeps customers happy, cash flowing, and the business strong. If you want a career launchpad where you'll solve real problems every day and grow fast, we want you in this seat. **How to Apply** Ready to join our team and unlock cash flow and build relationships at blithequark? Click the link below to apply: Apply for this job