Customer Engagement Executive (BPO) - Remote Job

This is a remote position. At Enthuziastic , we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process. Role Overview: In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic. Key Responsibilities: Connect with parents via calls and engage them in meaningful conversations Provide clear and accurate information about Enthuziastic’s programs and offerings Understand parent requirements and respond appropriately Maintain a professional and empathetic approach during all interactions Ensure timely follow-ups and consistent communication Maintain accurate records of calls and interactions in internal systems Coordinate with internal teams for seamless communication and support Requirements Strong verbal communication skills Good listening and interpersonal abilities Ability to handle conversations confidently and professionally Basic computer knowledge (Zoho Tools, CRM tools) Prior experience in BPO / calling / customer support roles preferred Comfortable working in a structured calling environment Preferred Skills: Experience in voice process (inbound/outbound) Background in customer engagement or support roles Multilingual communication skills (added advantage) What We Offer: Stable and structured work environment Training and onboarding support Performance-based incentives Growth opportunities within Enthuziastic Supportive and collaborative team culture Work Details: Job Type: Full-time Mode: Work from Home Shift: Preferable Night Shift Benefits Opportunity to be a part of a dynamic growth focused tech startup. Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes Access to a wide learner base across countries and age groups. Continuous support and development opportunities for instructors. Competitive compensation based on experience and performance.