Customer Contact Center Rep | Flex

Allianz Life is a trusted insurance and asset management company, seeking a Customer Contact Center Representative. The role involves providing prompt and accurate responses to telephone inquiries from customers and financial professionals, managing diverse clientele, and ensuring excellent customer service in a structured contact center environment. Responsibilities Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures Build relationships by listening, paraphrasing, and problem solving Provide clear information Manage a diverse clientele Emphasis on attendance and punctuality Support basic Allianz Website registration and navigation Research required information using available resources Follow up with Customers or Financial Professionals Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued Utilization of artificial intelligence tools and resources (e.g. generative AI) Skills High School Diploma or GED required Aim to exceed standard call center metrics while providing excellent customer service Computer proficiency skills Process, focused on customer relationships Work shift-times between 7am-6pm For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship Benefits Comprehensive medical, dental and vision plan options Flexible spending and health savings accounts Tuition reimbursement Student loan retirement program Generous annual paid leave An outstanding 401(k) company match Life insurance Discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias Company Overview Allianz Life Insurance Company of North America (Allianz Life®) has been trusted since 1896 to help millions of Americans prepare for financial uncertainties and retirement with a variety of innovative risk management solutions. It was founded in 1896, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is