Customer Care Specialist - Onsite Training
About the position
Responsibilities
• Handle inbound calls from customers regarding loan-level inquiries in hazard insurance, mortgage banking, and property loss.
• Research and resolve customer issues while demonstrating empathy and understanding.
• Proactively assist customers in avoiding future challenges by understanding their current issues.
• Participate in special projects and adjust priorities as requested.
• Engage in a comprehensive paid training program to learn about the business, systems, and policies.
Requirements
• Minimum high school diploma or GED.
• At least 2 years of prior experience in a customer-facing role.
• Excellent verbal, written, and listening skills.
• Strong attention to detail and great communication skills.
• Ability to own the customer's problem and think outside the box to resolve issues.
• Ability to adapt to change and work well in a fast-paced environment.
• Ability to multi-task using technology.
Nice-to-haves
• A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment.
• Prior experience in a work from home position.
• Bilingual in English/Spanish, with the ability to speak, read, and write Spanish fluently.
• Relevant licenses and certifications.
Benefits
• Paid training
• Paid holidays
• Health insurance
• Paid time off
• Work from home after the initial training period
Apply Now
Apply Now
Responsibilities
• Handle inbound calls from customers regarding loan-level inquiries in hazard insurance, mortgage banking, and property loss.
• Research and resolve customer issues while demonstrating empathy and understanding.
• Proactively assist customers in avoiding future challenges by understanding their current issues.
• Participate in special projects and adjust priorities as requested.
• Engage in a comprehensive paid training program to learn about the business, systems, and policies.
Requirements
• Minimum high school diploma or GED.
• At least 2 years of prior experience in a customer-facing role.
• Excellent verbal, written, and listening skills.
• Strong attention to detail and great communication skills.
• Ability to own the customer's problem and think outside the box to resolve issues.
• Ability to adapt to change and work well in a fast-paced environment.
• Ability to multi-task using technology.
Nice-to-haves
• A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment.
• Prior experience in a work from home position.
• Bilingual in English/Spanish, with the ability to speak, read, and write Spanish fluently.
• Relevant licenses and certifications.
Benefits
• Paid training
• Paid holidays
• Health insurance
• Paid time off
• Work from home after the initial training period
Apply Now
Apply Now