Customer Care Specialist

We’re seeking a polished, thoughtful, and client-focused Client Care Specialist to join our corporate travel team. If you bring strong critical thinking, confident communication, and the ability to navigate complex client situations with professionalism and composure, this is a role where you can truly grow. You’ll collaborate closely with peers, clients, leadership, and Client Success teams while gaining hands-on experience managing complex service and operational challenges.

WHAT WE'RE LOOKING FOR:

Polished Communicator

Strong verbal and written communication skills
Able to simplify complex topics and build trust quickly


Client-Centric Thinker

Naturally empathetic, but also business-minded
Understands how to balance client needs with company objectives


Problem Solver

Confident handling complex, sometimes ambiguous situations
Makes sound decisions independently and knows when to escalate


Relationship Builder

Skilled at creating rapport and long-term client confidence
Works well with both clients and internal teams


Detail & Process Driven

Organized, consistent, and thrives in a structured environment
Spots opportunities to improve how things are done




WHAT YOU'LL DO:
You’ll serve as a trusted partner to clients—resolving issues, guiding solutions, and building relationships that last.

Assess client inquiries and escalations quickly using active listening and strong judgment to identify root causes and effective solutions
Handle complex, high-impact client issues with empathy, professionalism, and a clear understanding of business priorities
Communicate proactively with clients, providing clear, timely updates that build trust and confidence throughout the resolution process
Investigate and resolve issues independently using internal systems, workflows, and documentation, while aligning with company policies and client agreements
Recommend and implement solutions that balance client needs with company standards; escalate appropriately when needed
Own issues end-to-end, ensuring resolutions are fully executed, approved, and accurately documented
Partner cross-functionally to drive timely, coordinated resolutions and ensure nothing falls through the cracks
Identify recurring issues and proactively suggest improvements to processes, tools, and client experience
Monitor and prioritize VIP or high-sensitivity cases, escalating insights to leadership and Client Success teams
Follow up with clients to confirm full resolution and satisfaction
Occasional travel may be required based on business needs (meetings, conferences, client visits)
Perform other duties as assigned


EXPERIENCE & SKILLS:

3–5 years in a client-facing role required; experience in corporate travel, customer care, or escalations strongly preferred
Familiarity with GDS systems and travel/contact center tools is a plus
Strong digital proficiency (email, chat, internal systems)
High school diploma or equivalent experience







This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.


Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [email protected].
Connecting innovative technology with superior service to advance business travel






Apply Now