Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Key job responsibilities
• Virtually assist customers and other advisors over the phone, email, and on the web with
billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify to questions you anticipate our customers having in each
interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering
with pharmacist and pharmacy staff if clinical advisement is necessary

• Provide best-in-class service experience for our customers while working in a fast-paced
environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers on time to ensure we are maximizing our relationship with them

• Understand each interaction is about more than solving a single problem, but an opportunity to
build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy

We are open to hiring candidates to work out of one of the following locations:
Virtual Location – UT

BASIC QUALIFICATIONS
– High school diploma or equivalent (must be 18 years of age or older)
– 6+ months of professional experience working with computer and web-based tools
– Experience multitasking with phone and computer skills
– Submit and pass a pre-employment drug test to be considered

PREFERRED QUALIFICATIONS
– 1+ year of relevant phone or email customer service experience
– Excellent communication skills (spoken and written)
– Experience working in a customer service or call center
– Experience working in a healthcare environment
– Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
– Demonstrated ability to work as a team member


Apply Now


Apply Now