Customer Care Representative, Remote Customer C...

Key job responsibilities • Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions • Manage both inbound and outbound calls • Proactively identify to questions you anticipate our customers having in each interaction • Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary • Provide best-in-class service experience for our customers while working in a fast-paced environment • Help answer customer inquiries regarding their insurance and copays, as well as shipping needs • Provide our customers with technical support when navigating pharmacy.amazon.com • Serve customers on time to ensure we are maximizing our relationship with them • Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship • Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy We are open to hiring candidates to work out of one of the following locations: Virtual Location – UT BASIC QUALIFICATIONS – High school diploma or equivalent (must be 18 years of age or older) – 6+ months of professional experience working with computer and web-based tools – Experience multitasking with phone and computer skills – Submit and pass a pre-employment drug test to be considered PREFERRED QUALIFICATIONS – 1+ year of relevant phone or email customer service experience – Excellent communication skills (spoken and written) – Experience working in a customer service or call center – Experience working in a healthcare environment – Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality – Demonstrated ability to work as a team member Apply For This Job