Customer Care Associate

You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us. Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST. Essential Duties & Responsibilities Answer inbound patient calls Return patient calls daily and assist them with their questions regarding billing statements Fully understand and follow all guidelines pertaining to HIPAA and PHI Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation Successfully work within a team environment to escalate questions and outstanding work appropriately Own and manage open patient inquiry cases through full resolution Assist, train, and consult with other departments as needed Participate in the continuing education of applicable software and hardware Participate in departmental and other meetings as requested Ensure that management is made aware of client issues or problems in a timely manner Education and Experience High School Diploma/GED AS Degree or BS Degree preferred Healthcare experience a plus Medical software experience a plus Medical Office experience a plus Skills, Knowledge, and Abilities Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience Strong customer services skills and a high level of professionalism Strong desire to learn Solid computer skills, including Microsoft Outlook, Word, and Excel Able to manage a variety of tasks concurrently Work Environment/Physical Demands While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday This role requires that one can sit and regularly type on a keyboard the majority of the workday This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers The role necessitates the ability to listen and speak clearly to customers and other associates Here’s what we can offer you in exchange for your amazing work: Competitive pay Medical, dental and vision benefits Matching 401(k) Generous paid time-off programs Education reimbursement Growth potential for your career Corporate discounts At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers . Disclaimer : This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status. While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying. If you are a resident of a state that requires pay transparency, please email us at [email protected] to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email. #LI-REMOTE Important Notice Regarding Recruiting Practices Greenway Health does not accept unsolicited agency or third-party recruiter submissions unless the agency has been formally authorized in writing by Greenway Health. Any resumes or candidate information submitted without prior authorization will not be considered. In addition, Greenway Health will never request personal financial information, payment of any kind, or sensitive data (such as Social Security numbers or bank details) during the application or interview process. If you are contacted by anyone claiming to represent Greenway Health and they request money, personal information, or anything unusual, please treat the communication as suspicious and report it immediately to [email protected]. Greenway Health is committed to maintaining a secure, transparent, and trustworthy hiring process.