Customer and Sales Support Representative - Admix
Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.
Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
Apply barcodes to documents and scan order documents into the optical storage system.
Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
Process Service-Related Complaints (SRC), and ensure complete resolution.
Manage customer returns in accordance with standard procedures.
Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
Perform other duties as assigned.
What's in it for you
In this role, you will earn a competitive hourly wage ranging from $22.00 to $28.00 per hour, depending on your experience and qualifications.
FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
17 Days of paid, sick and vacation time annually (days are prorated in year one).
401K retirement with up to 6% matching program.
Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
Ability to work with a personal computer in a Windows environment.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)
MAPEIP2
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.
Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
Apply barcodes to documents and scan order documents into the optical storage system.
Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
Process Service-Related Complaints (SRC), and ensure complete resolution.
Manage customer returns in accordance with standard procedures.
Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
Perform other duties as assigned.
What's in it for you
In this role, you will earn a competitive hourly wage ranging from $22.00 to $28.00 per hour, depending on your experience and qualifications.
FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
17 Days of paid, sick and vacation time annually (days are prorated in year one).
401K retirement with up to 6% matching program.
Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
Ability to work with a personal computer in a Windows environment.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)
MAPEIP2
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, click here.