Customer and Data Support - Complaint Managemen...

Position : Customer and Data Support - Complaint Management Location : Birmingham, AL Duration : 12 Months contract Total Hours/week : 40.00 1st Shift Client: Medical Device Company Job Category: Healthcare Level Of Experience: Mid-Level Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) Shift Timings: 8 AM -5 PM Must Haves Good communication skills Good written & verbal skills Bachelor’s degree required Customer tech & support experience Organizational skills Job Description Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions. Typically is a college / university graduate or has equivalent experience. Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work. This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform. This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions. Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions. The ideal candidate will also have excellent written and verbal communication skills. This position will be remote. Job Requirements Bachelor's degree preferred Proficient in Microsoft Office Products