CSR - Email Only, NO CALLS
About the position Responsibilities • Provide a variety of services to online shoppers via email communication. • Resolve customer problems by clarifying requests, questions, and complaints. • Maintain customer records by updating account information. • Review support requests and clarify customer complaints to determine the cause of problems. • Select and explain the best solutions to solve customer issues. • Expedite corrections or adjustments and follow up to ensure resolutions. • Recognize, document, and alert management of trends in customer issues. • Recommend process improvements and coordinate with merchant affiliate networks. Requirements • High School Diploma/GED • 1-3 years of customer service experience including chat or email • Knowledge of internet stores/shopping • Ability to navigate the internet • Knowledge of technical/keyboard shortcuts (e.g., CTRL + C; CTRL + V) • Typing speed of 50 WPM or more. Nice-to-haves • Typing speed of 55+ WPM • Bank or Teller experience • Data entry experience • Any retail experience • Experience working for an internet-based company. Benefits • All equipment provided for remote work • Flexible working hours after training • Opportunity to work with a large, reputable company Apply tot his job