CSR - Customer Service Representative
Customer Service Representative
Sonicu, a fast-growing wireless sensor and cloud-based Saas company headquartered in Greenfield, IN is looking for an entry level Customer Service Representative to help fill the demand of our growing client base. The position is full-time and serves a vital role in our customer team. Sonicu offers employees unlimited growth potential, a fast-paced work environment in the growing Saas/Monitoring platform/IoT industry.
Responsibilities
ā¢ Serve as the primary contact for incoming phone calls and support tickets.
ā¢ Provide the first touch for incoming support tickets through CRM or email, determine support issues, and escalate appropriately.
ā¢ Identify discrepancies between Hubspot and CRM with contacts, hardware, and professional services.
ā¢ Maintain data within CRM including company, individual, invoicing, and shipping contacts.
ā¢ Troubleshoot common issues with hardware or software and provide basic tech support, document in CRM and escalate to 2nd tier technical support when required.
ā¢ Complete order entry for new orders, and collaborate closely with the sales & Customer Success teams..
ā¢ Assist with additional duties as directed.
Experience Preferred
ā¢ Customer service-related experience.
ā¢ Basic computer knowledge
ā¢ Experience working within Hubspot CRM or similar preferred.
Skills and Qualifications
ā¢ High School Diploma
ā¢ A high level of accuracy and attention to detail is required.
ā¢ Excellent communication and interpersonal skills.
ā¢ Candidate must read and speak English fluently
ā¢ Ability to multi-task and meet deadlines.
Job Type: Full-time
Pay: $34,000.00 - $38,000.00 per year
Benefits:
ā¢ 401(k)
ā¢ Dental insurance
ā¢ Flexible schedule
ā¢ Health insurance
ā¢ Paid time off
ā¢ Vision insurance
Shift:
ā¢ 8 hour shift
Work Location: In person
Apply Now
Sonicu, a fast-growing wireless sensor and cloud-based Saas company headquartered in Greenfield, IN is looking for an entry level Customer Service Representative to help fill the demand of our growing client base. The position is full-time and serves a vital role in our customer team. Sonicu offers employees unlimited growth potential, a fast-paced work environment in the growing Saas/Monitoring platform/IoT industry.
Responsibilities
ā¢ Serve as the primary contact for incoming phone calls and support tickets.
ā¢ Provide the first touch for incoming support tickets through CRM or email, determine support issues, and escalate appropriately.
ā¢ Identify discrepancies between Hubspot and CRM with contacts, hardware, and professional services.
ā¢ Maintain data within CRM including company, individual, invoicing, and shipping contacts.
ā¢ Troubleshoot common issues with hardware or software and provide basic tech support, document in CRM and escalate to 2nd tier technical support when required.
ā¢ Complete order entry for new orders, and collaborate closely with the sales & Customer Success teams..
ā¢ Assist with additional duties as directed.
Experience Preferred
ā¢ Customer service-related experience.
ā¢ Basic computer knowledge
ā¢ Experience working within Hubspot CRM or similar preferred.
Skills and Qualifications
ā¢ High School Diploma
ā¢ A high level of accuracy and attention to detail is required.
ā¢ Excellent communication and interpersonal skills.
ā¢ Candidate must read and speak English fluently
ā¢ Ability to multi-task and meet deadlines.
Job Type: Full-time
Pay: $34,000.00 - $38,000.00 per year
Benefits:
ā¢ 401(k)
ā¢ Dental insurance
ā¢ Flexible schedule
ā¢ Health insurance
ā¢ Paid time off
ā¢ Vision insurance
Shift:
ā¢ 8 hour shift
Work Location: In person
Apply Now