CS Manager / Head of Customer Support
We are looking for a Customer Support Manager for our client - a B2C project in the Sweepstakes Casino space, focused on the US market. Currently running one brand, with a second launch coming soon. A flexible startup environment with a high degree of autonomy, a small team, fully remote, internal communication only in English. Urgent hire.
What you'll do:
ā Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development.
ā Create and maintain documentation, policies, processes.
ā Ensure support for two brands.
ā Collaborate with CRM, VIP, and Fraud.
ā Oversee CS tools and handle operational tasks.
Requirements:
ā iGaming experience is a must.
ā You have managed support (in-house or outsourced).
ā You have built processes from scratch ā there are no ready-made policies.
ā English C1+ (the whole team speaks English).
ā Ready for a startup environment: high autonomy, responsibility without supervision.
What we offer:
ā Fully remote.
ā B2B contract, payouts in EUR.
ā Competitive compensation ā discussed during the interview.
ā Interview stages: PeopleHunt ā Internal HR ā CRM / Stakeholders ā (optional) Team ā Offer.
Apply if you are ready to manage customer support in a growing startup.
What you'll do:
ā Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development.
ā Create and maintain documentation, policies, processes.
ā Ensure support for two brands.
ā Collaborate with CRM, VIP, and Fraud.
ā Oversee CS tools and handle operational tasks.
Requirements:
ā iGaming experience is a must.
ā You have managed support (in-house or outsourced).
ā You have built processes from scratch ā there are no ready-made policies.
ā English C1+ (the whole team speaks English).
ā Ready for a startup environment: high autonomy, responsibility without supervision.
What we offer:
ā Fully remote.
ā B2B contract, payouts in EUR.
ā Competitive compensation ā discussed during the interview.
ā Interview stages: PeopleHunt ā Internal HR ā CRM / Stakeholders ā (optional) Team ā Offer.
Apply if you are ready to manage customer support in a growing startup.