CRM Supportn CRM Support
About the position As the CRM Intern, you will aid as a key coordinator between corporate data goals and boutique execution to maintain a high-quality North American client database. You will manage the full lifecycle of client data, from merging profiles and enforcing collection protocols to handling client reassignments and onboarding new leadership into the brand’s digital network. Usingtdata extraction, you will turn data into clear performance dashboards that help stores improve client outreach and engagement. Additionally, you will support boutique teams through direct technical training and app troubleshooting, ensuring every associate is equipped to deliver a personalized, data-driven luxury experience. Responsibilities • Client Database Management • Data Integrity & Compliance: Ensure compliance with data collection protocols by monitoring KPIs for stores and sales associates, reporting any compliance gaps to management. • Database Maintenance: Execute client profile merging of duplicated profiles to ensure high-quality data across the North American region. • Lifecycle Management: Manage client reassignments following staff departures and manage localized client dedication requests to ensure continuity of service. • Data Accuracy: Partner with store teams to audit and update client profiles, ensuring comprehensive and accurate information within the CRM • CRM Reporting & Performance Analysist • Business Intelligence: UtilizetSAPt andtQliktto extract data and manage all regional CRM reporting. • Performance Tracking: Design and distribute weekly and monthly performance dashboards to keep store teams informed of their progress. • Strategic Insights: Synthesize complex data into weekly highlights for the corporate team, focusing on spending segmentation, client trends, and key performance indicators. • Engagement Monitoring: Analyze "One-to-One" (OTO) completion rates by store and individual sales associate to drive higher participation and outreach effectiveness. • Client Segmentation: Fulfill custom client list requests and monitor spending behaviors to support targeted marketing efforts. • CRM Onboarding & Training • Regional Support: Facilitate regional training sessions to align store teams on CRM objectives, tools, and KPI benchmarks. • Technical Empowerment: Provide ongoing training and troubleshooting for store teams on CRM application management to optimize daily usage. Requirements • 1-2 years of CRM experience in luxury goods/retail (previous internship experience) • Intermediate to advance skills in Microsoft Excel • Base knowledge of ERP ideally SAP specifically, and CRM software • Detail oriented with strong organizational skills • Efficient with data entry while maintaining data accuracy • Fast learner and diligence with system management • Strong relationship management and interpersonal skills Apply tot his job