Crisis Center Case Manager

Job Description: • Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety. • Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated. • Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response. • Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety. • Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required. • Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.). • Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate. • Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems. • Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services. • Perform Other Duties as assigned. Requirements: • Bachelor’s degree in psychology, social work, counseling, or related behavioral health field preferred. • Minimum of three years of experience providing behavioral health services (e.g., case management, care coordination, client advocacy, counseling, etc.). • Experience in a crisis center, emergency department, or mobile crisis program preferred. Benefits: