Cova Pay Administrator

Cova Software is dedicated to revolutionizing the digital payment experience for Canadian cannabis retailers. As a Cova Pay Administrator, you will facilitate the application process for clients, ensuring accurate and efficient completion to secure payment processing approval while communicating with clients and managing documentation. Responsibilities Assist clients with completing the Cova Pay application process Communicate directly with clients to gather required documentation Convert client documents to PDFs, rename as needed, and upload to SharePoint Fill out DocuSign applications for clients and obtain required signature Submit full application package to partners' underwriting team Inform clients of approval or decline status Following client’s approval, assist in onboarding, including ordering hardware terminals and providing remote installation support, as needed Regular check-ins with stakeholders to ensure smooth progress and collaboration Skills 1-3 years of professional experience, preferably in the financial industry Bachelor's degree in finance, Business Administration, or a related field, considered an asset Strong operational skills and ability to multitask effectively in a fast-paced environment Excellent written and verbal communication skills Proficient in document management tools (DocuSign, Adobe, M365, SharePoint) Advanced skills in Microsoft Excel Comfortable liaising with clients and payment partners to support in advancing applications Familiarity with Salesforce and project management software Benefits Comprehensive benefits package for you and your entire family Flexible hybrid working environment Generous vacation and sick time policies Maternity, adoption, and paternity leave salary top ups Ten “New Baby Days” for all parents welcoming a new child into their life “Cultural Day” off annually to celebrate a day of religious or cultural significance Up to 6 days of paid time off annually for volunteering or personal learning Seven-week sabbatical after every seven years of employment Company Overview Cova Software has been the fastest-growing software solutions company in the history of legal cannabis and is now the #1 cannabis POS in North America. It was founded in 2016, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is