COO, SVP Operations
Job Description: • Reporting to the Global COO for this remote 'COOs number 2' job opening could be a Senior VP Operations, based commutable to Gainesville, Florida or remote USA • Leads one of more of Credit, Customer Service, Legal/Attorneys, Sales, Marketing, Technology, HR • Collaborate and manage high growth strategies Requirements: • Strategic yet can be hands on; inspires people; manages change and transformational growth • Previously at least a SVP or VP Operations or equivalent of a PLC Fortune 1000 Operating Company • Previous high growth experience as a senior Integrator with a total staff of in the region of 400-1000 and 3-6 direct reports • Past example(s) of growing a United States, B2C / Consumer Services company to in the region of ARR $1B+ (from a starting point of around $200MM - $300MM ideally) • Business process knowledge of any of these related industries: Consumer Financial Services / Health, Disability or Benefits Insurance Claims / Contact Centre Operations / Consumer Legal Services / Social Security • Expert leadership skills including multi-site locations onshore (mostly Florida and some Salt Lake City, Utah), nearshore and offshore if and where appropriate • Sound knowledge of appropriate methods for people, process, technology, customer and project / program management • Knows how to scale a company maintaining and developing excellent culture and customer satisfaction • Previously, part of the senior team who successfully floated a company / IPO (not mandatory) • Knowledge of M&A, and Integration of companies, in-sourcing, mid sourcing, outsourcing • Strong with budget and numbers, supported by the CFO and COO • Mature, well-developed communication skills in all mediums and formats • Self-confident, highly motivated, resilient and acts on strong integrity with respect • Probably Degree / MBA qualified Benefits: • Excellent base + bonus + executive benefits