Contact Center Workforce Management - Full-time
pemstrongThis position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option./strong/em/pp/ppstrongPrimary Responsibilities:/strong/pul li strongAnalyze and Improve Metrics:/strong Evaluate and enhance contact center performance and metrics to support internal and offshore strategies./li li strongData Management:/strong Source and mine data to support strategic continuous improvement initiatives./li li strongWork Scheduling:/strong Generate and distribute weekly work schedules for call center representatives./li li strongCollaboration:/strong Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance./li liPay Rate: $23.00-$24.00 per hour/li /ulpstrongRequirements/strong/pulli strongAttention to Detail:/strong Ability to meticulously review and assess call quality, identifying areas for improvement./li/ulul li strongStrong Communication Skills:/strong Proficiency in articulating feedback clearly and professionally to call center agents./li li strongAnalytical Skills:/strong Ability to analyze call data and performance metrics to identify trends and areas for improvement./li li strongKnowledge of Call Center Operations:/strong Understanding of call center workflows, metrics, and best practices./li li strongTechnical Proficiency:/strong Familiarity with call recording and monitoring software, CRM systems, and other relevant tools./li li strongTraining and Coaching Skills:/strong Experience in providing constructive feedback and training agents to improve performance./li /ulpstrongBenefits/strong/pul liHealth/li liVision/li liDental/li li401k/li liPTO/li /ulp/p
pemstrongThis position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option./strong/em/pp/ppstrongPrimary Responsibilities:/strong/pul li strongAnalyze and Improve Metrics:/strong Evaluate and enhance contact center performance and metrics to support internal and offshore strategies./li li strongData Management:/strong Source and mine data to support strategic continuous improvement initiatives./li li strongWork Scheduling:/strong Generate and distribute weekly work schedules for call center representatives./li li strongCollaboration:/strong Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance./li liPay Rate: $23.00-$24.00 per hour/li /ulpstrongRequirements/strong/pulli strongAttention to Detail:/strong Ability to meticulously review and assess call quality, identifying areas for improvement./li/ulul li strongStrong Communication Skills:/strong Proficiency in articulating feedback clearly and professionally to call center agents./li li strongAnalytical Skills:/strong Ability to analyze call data and performance metrics to identify trends and areas for improvement./li li strongKnowledge of Call Center Operations:/strong Understanding of call center workflows, metrics, and best practices./li li strongTechnical Proficiency:/strong Familiarity with call recording and monitoring software, CRM systems, and other relevant tools./li li strongTraining and Coaching Skills:/strong Experience in providing constructive feedback and training agents to improve performance./li /ulpstrongBenefits/strong/pul liHealth/li liVision/li liDental/li li401k/li liPTO/li /ulp/p
Apply Now
Apply Now
pemstrongThis position works onsite five days a week in our Northbrook, Illinois corporate office. Remote work is not an option./strong/em/pp/ppstrongPrimary Responsibilities:/strong/pul li strongAnalyze and Improve Metrics:/strong Evaluate and enhance contact center performance and metrics to support internal and offshore strategies./li li strongData Management:/strong Source and mine data to support strategic continuous improvement initiatives./li li strongWork Scheduling:/strong Generate and distribute weekly work schedules for call center representatives./li li strongCollaboration:/strong Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance./li liPay Rate: $23.00-$24.00 per hour/li /ulpstrongRequirements/strong/pulli strongAttention to Detail:/strong Ability to meticulously review and assess call quality, identifying areas for improvement./li/ulul li strongStrong Communication Skills:/strong Proficiency in articulating feedback clearly and professionally to call center agents./li li strongAnalytical Skills:/strong Ability to analyze call data and performance metrics to identify trends and areas for improvement./li li strongKnowledge of Call Center Operations:/strong Understanding of call center workflows, metrics, and best practices./li li strongTechnical Proficiency:/strong Familiarity with call recording and monitoring software, CRM systems, and other relevant tools./li li strongTraining and Coaching Skills:/strong Experience in providing constructive feedback and training agents to improve performance./li /ulpstrongBenefits/strong/pul liHealth/li liVision/li liDental/li li401k/li liPTO/li /ulp/p
Apply Now
Apply Now