Contact Center Specialist Financial Aid (Remote)
Overview:
Position: Contact Center Specialist - Financial AidLocation: fully remoteHours: must be able to work West coast time zone (PST/MST)2 days 11am-8pm, 3 days 8am-5pm, and one Saturday shift every 2-3 months Pay Range: $20 - $22/hr + full benefits Join Universal Technical institute as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a call center representative supporting both inbound and outbound call campaigns. This position also functions as a point of contact for inquiring and enrolled students interested in attending one of Universal Tech's technical programs. This is an excellent entry-level opportunity for individuals who are detail-oriented, fast learners, and able to thrive in a fast-paced, customer-focused environment. Recent college graduates with strong learning agility and candidates from customer service, call center, hospitality, and other fast-paced customer-centric industries are encouraged to apply. No prior financial aid experience required — paid training is provided. What We Offer: $20 - $22/hr, based on experiencePaid TrainingTuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs)Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday payRetirement MatchingPaid Parental Leave: 4 weeks of paid for birthing and non-birthing parents Insurance Coverage: Competitive medical, dental, and vision plansPet Insurance: through ASPCAHealth Plan Enrollment: Begins the first of the month after one full month of employment
Responsibilities:
Handle high-volume inbound and outbound calls to support student inquiries and outreach campaignsRespond to student questions and assess financial statusUnderstand and accurately address general questions regarding programs, enrollment, and financial aidProvide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team memberApply effective communication techniques to manage and resolve concerns professionallyWork from activity queues in Dynamics CRMDocument all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnelEnsure quality and consistency in student messagingMaintain a positive and professional tone across all communicationsAchieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns.Other duties as assigned
Qualifications:
Education / ExperienceMust have a High school diploma or GED (required)One (1) years of customer service or call center experience (preferred)Experience in higher education, student services, or financial aid (preferred)Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)SkillsAbility to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously About Us: It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! #LI-AA1
Apply Now
Position: Contact Center Specialist - Financial AidLocation: fully remoteHours: must be able to work West coast time zone (PST/MST)2 days 11am-8pm, 3 days 8am-5pm, and one Saturday shift every 2-3 months Pay Range: $20 - $22/hr + full benefits Join Universal Technical institute as a remote Contact Center Specialist! You'll be answering general questions, scheduling student appointments, or transferring calls to a functional Financial Aid team member. This position serves as a call center representative supporting both inbound and outbound call campaigns. This position also functions as a point of contact for inquiring and enrolled students interested in attending one of Universal Tech's technical programs. This is an excellent entry-level opportunity for individuals who are detail-oriented, fast learners, and able to thrive in a fast-paced, customer-focused environment. Recent college graduates with strong learning agility and candidates from customer service, call center, hospitality, and other fast-paced customer-centric industries are encouraged to apply. No prior financial aid experience required — paid training is provided. What We Offer: $20 - $22/hr, based on experiencePaid TrainingTuition Waiver: Tuition waiver for you AND eligible dependents (UTI and Concorde programs)Paid Time Off: Vacation, Sick, Flexible PTO, and Holiday payRetirement MatchingPaid Parental Leave: 4 weeks of paid for birthing and non-birthing parents Insurance Coverage: Competitive medical, dental, and vision plansPet Insurance: through ASPCAHealth Plan Enrollment: Begins the first of the month after one full month of employment
Responsibilities:
Handle high-volume inbound and outbound calls to support student inquiries and outreach campaignsRespond to student questions and assess financial statusUnderstand and accurately address general questions regarding programs, enrollment, and financial aidProvide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team memberApply effective communication techniques to manage and resolve concerns professionallyWork from activity queues in Dynamics CRMDocument all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnelEnsure quality and consistency in student messagingMaintain a positive and professional tone across all communicationsAchieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns.Other duties as assigned
Qualifications:
Education / ExperienceMust have a High school diploma or GED (required)One (1) years of customer service or call center experience (preferred)Experience in higher education, student services, or financial aid (preferred)Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)SkillsAbility to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously About Us: It’s all about reputation. 60 years of experience, trusted by 35+ industry-leading brands, 16 campuses, and 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! #LI-AA1
Apply Now