California Remote Dental Call Center Agents- Part Time
About the position
Fortuna is seeking experienced Dental Call Center Agents to support high‑volume inbound customer service operations for California‑based dental care providers and their members. This part-time remote role focuses on assisting dental professionals with billing, policy, and general service inquiries. If you're a dental call center professional looking for a role that offers high-impact work during the day and lets you be fully "off the clock" by mid-afternoon, this is the perfect fit.
We support California-based dental providers and their members, ensuring they get the clear, professional answers they need regarding billing and policy.
This position begins February 16, 2026 with a robust 2-week training program.
WORKSITE: Remote-California Residents: You must live in CA to be considered.
WORK SCHEDULE: Shift Options: Mon-Fri, 10:00 AM - 2:45 PM or 11:00 AM - 3:45 PM PST.
Responsibilities
• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
• Record and track calls using the call tracking system
• Provide professional, courteous, and effective service to the provider community
• Collaborate with team members to meet departmental goals and call resolution metrics
Requirements
• 1+ years of experience in inbound customer service (private or government sectors)
• At least 6 months of experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Excellent communication skills and a positive, patient demeanor
• Strong multitasking and problem-solving abilities
• Reliable internet with a minimum 50 Mbps download speed
• GED/High School diploma
• California Residents: You must live in CA to be considered.
Benefits
• Training Program: Engage in a robust 2-week paid training program
• All technology equipment provided (work laptop and accessories)
Apply Now
Apply Now
Fortuna is seeking experienced Dental Call Center Agents to support high‑volume inbound customer service operations for California‑based dental care providers and their members. This part-time remote role focuses on assisting dental professionals with billing, policy, and general service inquiries. If you're a dental call center professional looking for a role that offers high-impact work during the day and lets you be fully "off the clock" by mid-afternoon, this is the perfect fit.
We support California-based dental providers and their members, ensuring they get the clear, professional answers they need regarding billing and policy.
This position begins February 16, 2026 with a robust 2-week training program.
WORKSITE: Remote-California Residents: You must live in CA to be considered.
WORK SCHEDULE: Shift Options: Mon-Fri, 10:00 AM - 2:45 PM or 11:00 AM - 3:45 PM PST.
Responsibilities
• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
• Record and track calls using the call tracking system
• Provide professional, courteous, and effective service to the provider community
• Collaborate with team members to meet departmental goals and call resolution metrics
Requirements
• 1+ years of experience in inbound customer service (private or government sectors)
• At least 6 months of experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Excellent communication skills and a positive, patient demeanor
• Strong multitasking and problem-solving abilities
• Reliable internet with a minimum 50 Mbps download speed
• GED/High School diploma
• California Residents: You must live in CA to be considered.
Benefits
• Training Program: Engage in a robust 2-week paid training program
• All technology equipment provided (work laptop and accessories)
Apply Now
Apply Now