Contact Center (CX) Business Development Representative

Zoom Communications is seeking a Contact Center Business Development Representative to join their growing team. This role involves generating qualified opportunities for sales teams by researching, prospecting, and engaging high-value accounts through targeted outreach strategies and campaigns. Responsibilities Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback Skills Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies Have excellent customer service skills and sales acumen Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies Experience engaging C-level and VP executives, using consultative selling and personalized messaging Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth Benefits A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health Support work-life balance Contribute to their community in meaningful ways Company Overview Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing. It was founded in 2011, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Zoom has a track record of offering H1B sponsorships, with 16 in 2025, 178 in 2024, 144 in 2023, 259 in 2022, 86 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.