Contact Center Coordinator
Overview:
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference. As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion. This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others. Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 1st Shift- days and hours - Monday, Tuesday, Wednesday, Friday, Sunday- 6am-3pm EST
Responsibilities:
What You’ll Do:Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional supportConfirm caregiver arrival for scheduled visits and help ensure clients receive the care they expectCoordinate scheduling updates, caregiver call outs, and staffing support for new and existing casesRespond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriatelySupport incident reporting and documentation to maintain accurate records and ensure quality careCollaborate with teams across markets to resolve inquiries and provide guidance on company policies and proceduresMaintain accurate documentation of calls, inquiries, and resolutions in company systemsSupport quality assurance through call and documentation reviews
Qualifications:
What You'll Bring: High School Diploma or GED requiredPrevious customer service experience requiredScheduling or workforce coordination experience preferredStrong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiencesAbility to stay organized and manage multiple priorities in a fast paced environmentStrong attention to detail and problem solving skillsAbility to maintain confidentiality and handle sensitive information in compliance with HIPAAProficiency in Microsoft OfficeAvailability to work weekends and holidays as neededBenefitsHelp at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.Benefits may include:Medical, dental, and vision insurance401(k) retirement planPaid time off and paid holidaysCareer growth and advancement opportunitiesEmployee assistance program and wellness resources The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Pay Range:
USD $18.00 - USD $20.00 /Hr.
Apply Now
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference. As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion. This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others. Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 1st Shift- days and hours - Monday, Tuesday, Wednesday, Friday, Sunday- 6am-3pm EST
Responsibilities:
What You’ll Do:Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional supportConfirm caregiver arrival for scheduled visits and help ensure clients receive the care they expectCoordinate scheduling updates, caregiver call outs, and staffing support for new and existing casesRespond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriatelySupport incident reporting and documentation to maintain accurate records and ensure quality careCollaborate with teams across markets to resolve inquiries and provide guidance on company policies and proceduresMaintain accurate documentation of calls, inquiries, and resolutions in company systemsSupport quality assurance through call and documentation reviews
Qualifications:
What You'll Bring: High School Diploma or GED requiredPrevious customer service experience requiredScheduling or workforce coordination experience preferredStrong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiencesAbility to stay organized and manage multiple priorities in a fast paced environmentStrong attention to detail and problem solving skillsAbility to maintain confidentiality and handle sensitive information in compliance with HIPAAProficiency in Microsoft OfficeAvailability to work weekends and holidays as neededBenefitsHelp at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.Benefits may include:Medical, dental, and vision insurance401(k) retirement planPaid time off and paid holidaysCareer growth and advancement opportunitiesEmployee assistance program and wellness resources The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Pay Range:
USD $18.00 - USD $20.00 /Hr.
Apply Now