Contact Center Agent
PSECU is a member-focused organization that has been strong for 90 years, and they are seeking passionate individuals to join their team as Contact Center Agents. The role involves providing superior member service, handling account inquiries, transactions, and educating members on digital banking services.ResponsibilitiesEducating members on PSECU digital first modelCross-serving products and services to enhance the member experienceComplete monetary and non-monetary maintenance and transactions on member accountsUtilizing online information resources and software toolsFollowing security protocols for member authenticationConducting member transactions using appropriate systemsContinual knowledge enhancement through feedback, coaching and trainingAssisting in training new products and servicesPerforming various back-office functions as neededProviding backup support for other skills within the contact centerCross-train in other specialty areas as neededOther duties as assignedSkillsHigh School (Required)Any equivalent combination of experience and educationCompany OverviewPSECU is a not-for-profit credit union that provides personal and business loans. It was founded in 1934, and is headquartered in Harrisburg, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://psecu.com.
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