Compliance Specialist-Remote(Central Florida Based Candidates)
About the position The Compliance Specialist will be responsible for assisting with various compliance activities under the direction of the Compliance Supervisor. Responsibilities include, but are not limited to, monitoring collection and loan servicing activities, complaint handling, facilitating internal/external audits, updating Portfolio Services Policies/Procedures, and coordinating collection and loan servicing licensing applications/renewals. This position will report directly to the Compliance Supervisor and will assist with all aspects of monitoring and auditing (both internal and external) of the Portfolio Services Department, including the collection of data, review of closing documents, loan servicing processes and collection efforts. Responsibilities • Monitor the complaint handling processes, and if needed, assist team members with complaint handling process. • Monitors team member collection and customer service calls and reports violations to leadership. • Facilitate internal and external audits, which may include providing supporting documentation and assistance with audit inquiries. • Report non-conformities discovered during internal monitoring and/or external audits to leadership. • Collect and analyze system data for key performance indicators and trend analysis reports. • Research applicable regulations and how they impact current/future processes and present findings to leadership. • Draft / Revise department policies, procedures and consumer communications utilized by HOA A/R, Loan Servicing and Collections department. • Assist with tracking of changes to department forms, consumer facing communications, policies, procedures and training material. • Assist with training and testing of employee's knowledge of regulations, policies and procedures. • Assist with collection and loan servicing licensing efforts - including submission of initial applications and completion of renewals. • Perform other duties as assigned by leadership. Requirements • Associate's Degree/College Diploma • 1-3 years of experience • Knowledge of FDCPA, UDAAP, FCRA • 1+ years of supervisory experience Nice-to-haves • Bachelor's Degree • 3-5 years of experience • Timeshare experience Benefits • Excellent health care options, including medical, dental, and vision • Paid Vacation Time and Paid Sick Days • 401(k) program with company match • Tuition reimbursement programs • Numerous learning and advancement opportunities • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide • Employee Assistance Program that supports your physical and mental well-being • Recognition Programs and Rewards Apply tot his job