Community Manager

SOCi.ai is a marketing platform for multi-location businesses, and they are seeking a Community Manager to launch and manage SOCi Central, their new customer community. This role will involve creating engaging content, facilitating discussions, and planning community-driven events to enhance customer engagement and learning. Responsibilities Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members Partner with Customer Education leadership to execute on the community vision and roadmap Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust Facilitate daily discussions, answer questions, and keep conversations active and valuable Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more) Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more Work with Customer Marketing to feature member stories and success strategies Support user-generated content initiatives like interviews, how-to videos, or community-led discussions Gather insights, feedback, and trends from community discussions and share them with internal teams Partner with Product and Support to route feedback, track ideas, and follow up with members Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction Skills 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or another role where you've built relationships and engaged with customers online A clear and confident communicator who enjoys connecting with people and facilitating meaningful discussions Some knowledge of local marketing or multi-location business strategy is a plus—but curiosity and enthusiasm to learn about it are just as valuable Tech-savvy and eager to learn the SOCi platform inside and out A self-starter with ideas Organized, adaptable, and confident collaborating with teams across departments Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned Tech/SaaS experience is a plus Candidates with transferable experience—maybe you've managed an online group, organized events, or built engagement in a digital space in another context Benefits Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Company Overview SOCi is the leader in AI-powered marketing solutions for multi-location businesses. It was founded in 2012, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is