Collector

BayCoast Bank is a community-focused financial institution, and they are seeking a Collector to manage past due residential and consumer loans. The role involves contacting delinquent accounts, preparing documentation for foreclosure, and ensuring compliance with collection policies.ResponsibilitiesTelephones delinquent accounts, sends out letters and follow-up as necessary. Work with customers and provide workout options for payments on over-due accounts. Prepares and recommends loans for charge off to the Collections Manager when deemed uncollectiblePrepares necessary documentation on accounts being referred to an attorney for foreclosure or bankruptcy. Remains in close contact with attorney on accounts that have been referredPerforms skip tracing to locate past due borrowers and responds to credit inquiries from banks and credit bureausInsures that Investor mortgages are reported and collected in compliance with the guidelines set by the InvestorNotifies customers of return checks on loan paymentsPrepares and tracks bankruptcy documentation such as updating COCC (Core System on the loan and person level) Proof of Claims, Reaffirmation Agreements and Relief from StayInvestigates all credit disputes through Eoscar with ACDV and submits AUD to update borrower’s fileAssist borrowers to make the payments through BayCoast Bank payment portalReconcile the unapplied report daily. To ensure borrower’s payments are applied correctlyEmbraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer new business to different areas of the Bank, BayCoast Insurance, Plimoth Investment Advisors, BayCoast Mortgage Company, Priority Funding, and Teamwork LendingBehavior and performance align with the guiding principles and purpose that define the organization’s mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude)Performs additional duties as requestedSkillsStrong background in all aspects of collections, including foreclosures, repossessions and bankruptcyExcellent customer service/customer relationsBilingual, Spanish and Portuguese a plusCompany OverviewBayCoast Bank is a bank that provides banking services, insurance, and investment services in Massachusetts and Rhode Island. It was founded in 1851, and is headquartered in Swansea, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://baycoast.bank.



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