Collections Sr. Supervisor
As a Collections Sr. Supervisor, you will oversee a Collections team in a fast-paced performance based environment. You will lead, coach, and motivate a team of collection specialists to maximize recoveries and maintain excellent customer experience. The ideal candidate blends exceptional leadership skills with strong negotiation abilities and deep knowledge of collection laws. The Sr. Supervisor will facilitate the daily operational responsibilities of the Collections Team. As a Collections Sr. Supervisor you will facilitate daily workload, meeting daily processing requirements, handling escalations, research, and training.
JOB RESPONSIBILITIESLead a high-performance team by analyzing operational data, tracking agent metrics, and delivering targeted, constructive feedback to drive continuous improvement.
Conduct interviews and training for new hires, imparting collections best practices to quickly ramp up production and team efficiency.
Identify Performance & Skill Gaps: Analyze team metrics, call recordings, and quality assurance data to pinpoint specific coaching and training opportunities for the team.
Support and guide the team through all collections and recovery processes, ensuring strict adherence to internal policies and regulatory standards.
Handle customer escalations, account research, and resolution of sensitive account issues.
Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts to maximize recoveries
Collaborate effectively with cross-functional teams to streamline loss mitigation processes, improving overall efficiency and reducing turnaround times.
Assist in the development and establishment of Standard Operating Procedures (SOPs) and collections strategies.
REQUIREMENTSExcellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols.
Ability to assess performance data, identify trends, and translate analytics into actionable, effective recovery tactics for the team.
Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA).
Exceptional ability to lead, mentor, and motivate a diverse team, fostering a high-performance, growth-oriented culture.
EDUCATION & EXPERIENCE5+ years of experience in collections, loss mitigation and financial recovery environments
3+ years of direct supervisory or management experience leading high-performance teams
Compensation: $70,000 - $75,000 annually
Work Location: Remote (MUST reside in the United States)
Work Hours: 40 hours between the hours of 6:00 AM and 6:00 PM PACIFIC TIME
Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
* Note to Agencies: Credit9, LLC (the “Company”) has an internal recruiting department. Credit9 LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Credit9 employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Credit9 LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Credit9 LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Credit9 LLC will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
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JOB RESPONSIBILITIESLead a high-performance team by analyzing operational data, tracking agent metrics, and delivering targeted, constructive feedback to drive continuous improvement.
Conduct interviews and training for new hires, imparting collections best practices to quickly ramp up production and team efficiency.
Identify Performance & Skill Gaps: Analyze team metrics, call recordings, and quality assurance data to pinpoint specific coaching and training opportunities for the team.
Support and guide the team through all collections and recovery processes, ensuring strict adherence to internal policies and regulatory standards.
Handle customer escalations, account research, and resolution of sensitive account issues.
Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts to maximize recoveries
Collaborate effectively with cross-functional teams to streamline loss mitigation processes, improving overall efficiency and reducing turnaround times.
Assist in the development and establishment of Standard Operating Procedures (SOPs) and collections strategies.
REQUIREMENTSExcellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols.
Ability to assess performance data, identify trends, and translate analytics into actionable, effective recovery tactics for the team.
Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA).
Exceptional ability to lead, mentor, and motivate a diverse team, fostering a high-performance, growth-oriented culture.
EDUCATION & EXPERIENCE5+ years of experience in collections, loss mitigation and financial recovery environments
3+ years of direct supervisory or management experience leading high-performance teams
Compensation: $70,000 - $75,000 annually
Work Location: Remote (MUST reside in the United States)
Work Hours: 40 hours between the hours of 6:00 AM and 6:00 PM PACIFIC TIME
Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
* Note to Agencies: Credit9, LLC (the “Company”) has an internal recruiting department. Credit9 LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Credit9 employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Credit9 LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Credit9 LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Credit9 LLC will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
#LI-TF1