Collections Specialist

Pacific NW Federal Credit Union is a not-for-profit financial institution dedicated to being their members' financial partner for life. The Collections Specialist will work within the Collections department to collect on early to mid-stage delinquent loans and accounts while adhering to credit union policies and procedures. Responsibilities Contact members to bring delinquent loans current and/or collect on loan balances Analyze the financial situation of delinquent members and recommend next steps when arrangements fail Maintain accurate files and reports by documenting all collection activities Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs Perform other job-related duties as assigned Skills 1-3 years of similar or related experience (collections, banking, or financial services) Skilled at managing multiple tasks and systems efficiently Strong communicator with the ability to handle sensitive situations professionally and persuasively Works effectively both independently and as part of a team Demonstrates patience and empathy while resolving issues through negotiation and productive solutions Benefits 4 weeks PTO Health coverage after 30 days 401(k) with company match after 6 months Paid life, LTD & AD&D insurance Paid holidays & volunteer time Loan discounts Company Overview A few Bonneville Power Administration (BPA) employees worked together in 1942 to found our credit union, giving their fellow co-workers a way to loan each other money and grow their savings through a member-owned cooperative. It was founded in 1942, and is headquartered in Portland, Oregon, USA, with a workforce of 51-200 employees. Its website is